Assistant Club Lounge Manager

Shangri-La Hotels & Resorts Lihat semua pekerjaan

  • Kuala Lumpur
  • Tetap
  • Sepenuh masa
  • 3 hari lepas
Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.Department : Front Office
Reports To : Rooms Division Manager
Job Summary:The Assistant Club Lounge Manager is responsible for overseeing the daily operations of the club lounge, ensuring a premium and exclusive experience for guests. This role focuses on delivering personalized service, managing a high-performing team, and maintaining the lounge's ambience and quality standards.Key Responsibilities:
  • Provide personalized and attentive service to all club lounge guests.
  • Oversee the day-to-day operations of the lounge, including food and beverage service, cleanliness, and guest engagement.
  • Train and lead the team to deliver exceptional service and maintain high standards.
  • Handle guest feedback and address any concerns to ensure satisfaction.
  • Collaborate with departments to cater to special guest requests and maintain seamless service.
  • Monitor inventory and manage operational costs to align with the budget.
Qualifications:
  • Previous experience in hospitality or food & beverage management, ideally in a premium setting.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Commitment to providing personalized and memorable guest experiences.
  • Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Shangri-La Hotels & Resorts