Analyst L1 - Operations Service Desk (Fresh Graduate Immeadiate Joiner)
Kuala Lumpur
Tetap
Sepenuh masa
23 hari lepas
Our Company Getronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. Our services portfolio is designed to build digital experiences that drive real business outcomes. Our capabilities span across Digital Workplace, Cloud Services, Smart Spaces, Business Applications, Security C Compliance, Field C On-Site Support, Service Desk and Network Services. Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM's Managed/Maintained End-user Devices with a total of 10M assets. L1 - Service Desk Analyst Based at Plaza Sentral/ Plaza Damansara Job Purpose Provide first line technical support to clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis and resolution of client problems. Responsibilities: 1. Answers inbound calls & emails within stated time guidelines also escalates calls within stated guidelines. 2. Handle 1st level troubleshooting & log tickets to client's ticketing system 3. Analyses and interprets client inquiries to ascertain and solve issue. 4. Provides accurate and creative solutions to client problems meeting all pre-defined quality measurements. 5. Provides information, advice or instruction in response to client inquiries. Provides a high degree of client satisfaction in all work undertaken. 6. Receives and records client inquiries and processes paperwork/systems relevant to client queries. Liaises internally to enable client queries to be answered and problems solved. Requirements: 1. At least diploma holder with relevant technical qualification. 2. 6-12 months' work experience in a technical help desk environment. 3. Ability to speak & write in English and Malay is a must 4. Willing to work on a shifting schedule Show more Show less