Director, Process Excellence Community of Practice (Malaysia/India)

• The role holder will partner with the PE team, S&T, HR Learning & Development and external vendor(s) to build and run a PE Community of Practice with representation across relevant targeted audiences - primarily
• PE Practitioners and Business Analysts.
• This role brings relevant PE knowledge, shares PE capabilities and best practices, celebrates success stories and is a way for PE practitioners to feel part of a community, grow their career and ensure SCB provides the appropriate support to them.
• In partnership with other relevant stakeholder groups (ST HR, support partners), this role will ensure process excellence Community of Practice is fit for purpose and delivers value for PE practitioners and the Bank, offering a sense of belonging, knowledge sharing, best practices and feeling valued by the organisation.

• Define and build vision, capabilities and implement proposed community of practices framework and capabilities for relevant personas / practitioners in the Bank
• Responsible for driving a culture where best practices, knowledge and lessons learnt are routinely captured, disseminated and embedded as part of the way we drive Process Excellence at Standard Chartered
• Work with the 'process excellence community and practitioners' and other relevant groups to ensure PE offering is aligned with what they need to be efficient and operate consistently at the highest standards - driving value for clients, colleagues and shareholders
• Gather feedback from stakeholders and participants from the community of practice, and prioritise and embed these relevant capabilities in the organisation
• Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities
• Working closely with HR, talent and learning teams
• Develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up-skilling PE community
• Champion and act as a role model of the Group's values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
• Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
• Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team

• Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans
• Establish appropriate governance, transparency, tracking and communications around Community of Practice activities and deliverables

• Display exemplary conduct and live by the
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

• Group Transformation Office
• Process Excellence Team
• Process Excellence practitioners across the Bank
• Business Analysts
• Strategy & Transformation, HR and Learning teams
• External vendors (if applicable) for certifications, training and sharing of best practices

• Minimum 5 years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives, ideally in the financial services industry
• Experience in building and running Community of Practice effectively and efficiently
• Understanding of Community of Practice framework, certifications and partnership with HR Learning & Development teams
• Knowledge of “SCB ways”
• Proven experience in the learning and development of teams, has a genuine interested in disseminating knowledge and skills among colleagues, derives satisfaction from other's learning and improving their skills
• Strong influencing and communication skills - oral, written and presentation. Proven success in communicating technical information in a simple way.
• A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
• Growth mindset. Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation - from senior management to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
• Demonstrate understanding of and commitment to the Group's core values

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered