If you are looking to excel and make a difference, take a closer look at us…OverviewThe Manager, Front Office Management for Business & Corporate Banking will assist the Head of Front Office Management with the ongoing system support, process reengineering and collation for business request within the business & corporate banking.Job ResponsibilitiesBusiness Transformation, BCB Loan Origination System Conduct Detailed Study of Business User Requirements: includes an in-depth investigation into the specific needs and expectations of the end-users.Streamlined Business Processes: to improve system alignment with business needs including analysing current workflow, reviewing existing business processes, designing new, simplified processesManaging the comprehensive business issues : provide necessary insights, direction and effective guidance when the support team encounters complex scenarios or issues raised by users that they are unable to resolve independently to ensure that these issues are addressed efficiently and effectively, maintaining a high level of user satisfaction.Manage Incident Lifecycle: Efficiently log, track, and resolve user-reported incidents, escalating complex issues to technical teams / vendors / stakeholders (BCB/WCD/WCO) while maintaining clear communicationTroubleshooting and problem-solving: Articulate the issues clearly to ITSME support team / vendor / business users / stakeholders to ensure mutual understanding and quick resolution. Conduct system investigate and diagnose issues to identify underlying causes, and propose viable solutions to minimize disruption & meeting the turnaround time.Job RequirementsMalaysian citizenDegree in Business Information System, Business, Banking or equivalent professional qualificationsMinimum 3-5 years of relevant banking experience with good knowledge of the business bankingFamiliarity with the products, services, and processes within this division would be highly beneficialKnowledge of AS400 Retail Banking System and Credit Application System will be an added advantageAbout Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.
