Cloud Operations Executive (Fresh graduate is welcomed)

• Manage the full customer account lifecycle, including account activation, suspension, and closure, ensuring billing accuracy at all stages
• Coordinate with internal teams to ensure timely and accurate invoice issuance to customers and partners
• Handle billing-related inquiries, including discrepancies, credit notes, and payment follow-ups, and support dispute resolution

• Act as the primary point of contact for non-technical and operational customer support matters
• Coordinate and follow up on post-sales service requests (e.g., contract updates, account changes) to ensure timely resolution
• Monitor customer credit utilization and partner rebate programs, ensuring accurate calculations and application of incentives and discounts

• Maintain accurate records of billing activities, operational transactions, and policy applications
• Collaborate with cross-functional teams (Sales, Finance, Technical Support) to improve and streamline order-to-cash processes
• Support data tracking and billing verification through basic Excel reporting and analysis

• Bachelor’s Degree in Information Technology or a related field
• Hands-on operational experience with Alibaba Cloud is required
• Exposure to other Chinese cloud platforms (e.g., Tencent Cloud, Huawei Cloud, Volcano Engine) is an added advantage
• 1–3 years of experience in operations, billing, or data handling; fresh graduates with strong aptitude are encouraged to apply
• Proficient in Microsoft Excel or similar tools, with the ability to prepare reports and analyze operational data
• Strong problem-solving skills, customer-oriented mindset, and willingness to learn within the cloud industry
• Ability to multitask and perform effectively in a fast-paced environment
• Detail-oriented, proactive, and a strong team player with good communication skills
• Fluent in both Mandarin and English (spoken and written) to support regional clients

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