OVERALL SCOPE OF JOB DESRIPTION The Wellness Manager possess the knowledge, skills and abilities necessary to schedule and teach various holistic classes to Datai guests. The incumbent can also offer private holistic classes to the guests and be on-site ready and prepared for requests. The incumbent is responsible for maintaining the look and feel of the Holistic Pavilion and ensure all areas are well maintained, and equipment always looks new and well cared for. The Incumbent will work closely with the Recreation team to ensure classes and sessions are carefully scheduled with all teachers, both on-site and freelance, are informed of any changes. The Wellness Manager will stay ahead of new ventures and classes to introduce new ideas and activities to the schedule. The Wellness Manager will assist the Director of Spa & Wellness in designing and developing 'Datai Retreats' which are to be launched and then led by the Wellness Manager. The Incumbent ensures guest service excellence and promotes the overall philosophy and services of The Datai in order to reinforce the reputation and profile of The Datai and supports the Director of Spa & Wellness in establishing and maintaining marketing objectives, operating criteria, programming, budgeting and staff relations. SPECIFIC DUTIES & PERFORMANCE RESPONSIBILITIES Commercial/Financial: To assist in achieving agreed commercial targets through planned and coordinated development of the facility and the implementation of services and activity programs. Oversees and participates in the development and administration of the annual budget. Participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors expenditures; and implements adjustments To ensure the department's operational budget is in line and costs are strictly controlled. Comply with the financial budget in regards to control costs, expenses, income and analysis. Monitor revenue, service and retail and have the ability to drive the business forward Sales & Marketing In conjunction with the Director of Spa & Wellness, develop concept planning, services, retailing, marketing and product development. To ensure that the members are kept informed of all the activities and development, both in the form of internal and external advertising in coordination with the Sales & Marketing team. To personally network at all levels with individuals from both inside and outside the company structure for the further development of The Recreation and Wellness Departments. To ensure all staff actively promote the Wellness services, products and activities. To be responsible for motivating and driving realistic and achievable sales of established targets and goals Administrative/Operational Efficiently incorporate and facilitate guest's specific wellbeing concerns into bespoke solutions Continually improve operations, offerings and activities creating profitable services and concepts. To interact professionally with guests and members of staff and handle enquiries in a positive and solutions based outcome. To meet and greet all guests when possible, especially if guest is listed as VIP. To maintain and update equipment, product, service and standards as required. To maintain and monitor stock inventory Health and Safety Maintains highest levels of personal hygiene and grooming at all times, as per The Datai Grooming standard. To conduct regular daily inspections to monitor maintenance, cleanliness, health and safety, staffing and security. To be knowledgeable of the contraindications of services and products and act in accordance. To ensure the team maintains the cleanliness and hygiene of Holistic Pavilion and other related areas, in accordance with the Health, Safety and Hygiene Legislation. To be fully conversant with all health and safety, fire and emergency procedures. Human Resources and Training To ensure that good practice is applied to all issues in relation to employees and ensure that all Resort HR policies and procedures are followed. To maintain and implement the reporting procedures and control system established by the Resort. To provide an effective structure for communication at all levels. To act as a mentor by maintaining an open door policy at all times and provides staff with opportunities for growth and development. Spa & Wellness. Continuously trains and motivates subordinates to ensure resorts standards are maintained. Delegates responsibilities to staff and ensures tasks are completed. Ensures that channels of communication are respected and information is disseminated to the correct receivers. Attends and coordinates all training of the Training Department. Supervises staff, which includes prioritizing and assigning work; facilitates staff training; ensuring implementation and adherence to policies and procedures; maintains a healthy and safe working environment. Sustainability Consultant: As The Datai Langkawi continues to improve its practices in keeping its eco-friendly persona, the Wellness Manager will contribute in future sustainability and conservation efforts in the resort. Additional Responsibilities To perform any additional duties as may be requested by Management. Policies and Procedures Adheres to all organizational policies and standards. Knowledgeable about the facilities and services provided by the Resort. Performs flexibility with working additional hours. At all times to project a favorable image of The Spa & Wellness Department and to the rest of the resort. At all times to project a favorable image of The Datai Resorts to the public. Handles any guest's complaint in a professional manner, as per resort's Policy & Procedure (service recovery). Performance Goals and Performance Evaluation Criteria Should be in abidance with the expectations defined in the job responsibilities. Attendance and Punctuality. Individual productivity, work efficiency. Training, development and performance review Guest Satisfaction scores/comments. REQUIRED SKILLS Knowledge and Skills: Education: Candidate must possess Holistic Fitness type of related certification/diploma. * Minimum 5 Years of working experience in the related field (i.e Holistic Fitness / Yoga / Meditation ) is required for this position. * Experience: Three years of successful administrative/supervisory experience Skills and Abilities: Computer and applicable software literate Exceptional interpersonal relations Continuously seeks to improve knowledge/expertise of the job function A strong natural leadership ability. Comfortable with staff recruitment, development, education, retention and evaluation. A focus on providing customer service excellence in line with The Datai philosophy Travel required: Some travel is required for training, conferences and special events. Hours required: Minimum 5 days (45 hours per week). However, additional hours according to business needs are expected. Please feel free submit your application by submit your Resume/CV to the following emails:- Mr Mazlan (Director of Human Resources) | email address: [HIDDEN TEXT] Ms Maley (Assistant Director of Human Resources) | email address: [HIDDEN TEXT] Latest by 15th August 2025 Show more Show less