Application Support Manager

• Lead and manage a team of production support analysts, with plans to expand the team to 20.
• Oversee incident management, ensuring timely resolution and root cause analysis of production issues.
• Drive change management processes, coordinating with stakeholders to ensure smooth deployment and minimal disruption.
• Monitor system performance and availability, proactively identifying and addressing potential issues.
• Collaborate with application development, infrastructure, and business teams to ensure seamless support.
• Maintain documentation and reporting for incidents, changes, and team performance metrics.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.
• Participate in shift rotations and provide leadership coverage during off-hours as needed.

• Degree in Computer Science/ Information Technology or related field of studies.
• Minimum 15 years of experience in application / production support within the banking or financial services industry.
• Proven experience in incident and change management frameworks (e.g., ITIL).
• Strong leadership skills with experience managing and scaling teams.
• Familiarity with banking applications, core systems, and infrastructure.
• Proficient in Oracle, SQL Server, MySQL, operating systems e.g. Linux/Unix, AS400, Splunk.
• Excellent problem-solving and communication skills.
• Willingness to work in a shift-based environment, including weekends and public holidays.

Ambition