EN - Reservations Agent

Kuala Lumpur
Tetap
Sepenuh masa

3 hari lepas

Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionReservations Agent: You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they can expect upon arrival.What you will be doing:

Manage reservations via phone, email, and online channels
Communicate with guests prior to arrival
Collaborate with the Front Office and other hotel departments
Consistently offer exceptional, friendly, and engaging service
Ensure the best options for guests while maximizing revenue through up-selling
Recommend hotel facilities and assist guests with information and special requests
Handle room reservation requests, enter rooming lists, and maintain accurate system data

QualificationsYour experience and skills include:
Guest focused personality is essentialAdditional Informationexperience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Accor

Memohon