Digital Enablement Manager

• Client engagement to understand their needs and challenges with self-service.
• Onboard clients on the Digital Platform and guide them to maximise the benefits of self-service.
• Troubleshoot any issue encountered by clients and escalate internally when required.
• Track and monitor gaps and issues encountered on the self-service capabilities.

• Establish a close working relationship with clients to drive the use of self-service capabilities.
• Understand the full suite of self-service capabilities and their benefits.
• Own client issues encountered on self-service and resolve them timely and appropriately.
• Understand the complexities and digitalisation challenges of international trade operations.

• Country Engagement:

• Client Engagement

• Upholding the Values of the Group and Company at all times.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• To identify risk on a continual basis and derive mitigants on a sustained basis

• Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

• Trade Client Service
• Trade Operations
• DCS Product Owners
• DCS Technology
• Cash Client Service

• Bachelor's degree (or equivalent) in finance or business management
• At least 3-year experience in Client Service or related client-fronting role
• Basic understanding of Trade Finance - Professional Certification in Trade Finance preferred
• Good oral and written communication in English is a must
• Candidate will be required to engage with Clients in HK and CN and should be fluent in Chinese and Cantonese
• Prior knowledge on SC systems and platform will be an added advantage

• Digital Channels
• Transaction Banking / Trade Finance
• Digital Marketing
• Analytics

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered