Senior Key Account Manager

Malaysia
Tetap
Sepenuh masa

1 bulan lepas

We are Malaysia's leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.Are you a relationship-driven sales professional who thrives on creating long-term customer value?We are looking for a proactive and results-oriented Senior Key Account Manager to build and grow strategic partnerships with key accounts by delivering value-driven solutions that meet and exceed customer expectations.In this role, you will drive sales growth through new account penetration and upselling to existing clients, while working closely with internal teams to enhance the overall customer experience. If you excel at stakeholder management, enjoy a hands-on approach, and perform well in fast-paced environments, we'd love to hear from you.Here's How You Will Add Value:

Develop an intimate understanding of the client's business with a view to identifying/ pursuing new business opportunities across the organization
Analyze usage patterns and proactively identify new opportunities to further develop the account
Identify and engage key stakeholders within the client organization
Builds/ manages/ enhances relationships at all levels across the client organization
Works closely with internal product team(s) to identify/ build innovative solutions within existing solution portfolio
Provides strategic feedback so as to enable ongoing enhancements of existing products/ development of new solutions
Formulating/ maintaining Account Plans which includes key components such as overall AC strategy, business outlook, relationship plan/ matrix, and key activities/ actions, etc
Monthly financial reporting of business outlook
Manage/ coordinate activities with post-sale support teams to resolve outstanding customer issues

What you'll need to succeed:Qualifications

Bachelor's degree in Business, Marketing, Finance, or a related field.

Work Experience

10+ years of experience in key account management, relationship management, or B2B sales.
Experience in financial services, credit reporting, fintech, or data-driven industries is an advantage.

Skills & Competencies

Strong relationship management and communication skills
Good commercial acumen with ability to identify growth opportunities
Strong coordination and stakeholder management skills
Problem-solving mindset with ability to manage client issues effectively
Ability to work independently and manage multiple accounts

CTOS

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