Customer Service Front Office Agent
Henkel Lihat semua pekerjaan
- Kuala Lumpur
- Tetap
- Sepenuh masa
- Fulfil and support internal and external customers' purchase orders from a multi-region customer base.
- Close follow up with Sales and Customers' back orders status.
- Process order changes with compliance to Company's policies.
- Provide customer support; attend to their inquiries and provide assistance as and when necessary.
- Coordinate and expedite with related departments on customers' orders and delivery matters.
- Proactively communicate reschedules and suggests alternative options to mitigate escalation due to shipping delays.
- Support in internal and external audit requests.
- E-Filing of invoices and all sales and shipping related document.
- Ensure all documentation and order processes are in accordance to corporate guidelines.
- Responsible to meet operational KPI
- Participate in order management process improvement when needed.
- Continuously seek alternative solutions and value-add processes to enhance ongoing services to Customers.
- Participate in stock-take
- Participate in Ad-hoc duties and projects as per requested by the Customer Service Manager.
- Minimum Degree and above in any discipline.
- Minimum 3 years of relevant experience
- Good understanding of the linkages between inventory control, planning, logistics and procurement.
- Fluent in spoken and written English is a must.
- Candidates with broader language capabilities will have added advantage
- Proficient in MS Office, Knowledge of SAP and Service Cloud is advantageous
- Able to work under pressure with excellent phone, email etiquette skills and tactful to handle difficult customers.
- Developed analytical and problem-solving skills
- Highly motivated and organized
- Team and action orientated
- Details orientated
- Passion for innovation
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Medical Coverage for employees and eligible dependents
- Additional EPF Contribution
- Dental, Health and Eye Screening etc for employees and eligible dependents
- Discounts on company products