Internship For Customer Success Specialist

• Certificate or equivalent practical experience

• Ability to quickly learn and master new software products
• Basic technical troubleshooting skills
• Proficiency in MS Office/Google Workspace

• Excellent written and verbal communication skills
• Strong presentation and training abilities
• Empathetic and patient approach to customer interactions
• Problem-solving mindset with attention to detail
• Ability to manage time effectively and prioritize tasks
• Proactive and self-motivated work style

• Guide new customers through the complete onboarding process from initial setup to full adoption
• Conduct product walkthroughs and initial configuration sessions
• Create and maintain onboarding documentation and best practices
• Ensure smooth handoff from sales team to successful implementation
• Set clear expectations and timelines for the onboarding journey

• Deliver comprehensive product training sessions (both group and 1-on-1)
• Create and update training materials, video tutorials, and user guides
• Identify knowledge gaps and provide targeted education
• Conduct regular webinars and workshops on product features and updates
• Train customer teams on best practices and advanced features

• Serve as the primary point of contact for assigned customer accounts
• Respond to customer inquiries via email, chat, and phone in a timely manner
• Troubleshoot technical issues and coordinate with technical team when needed
• Monitor customer health metrics and usage patterns
• Conduct regular check-ins and business reviews with clients

• Proactively identify and address potential churn risks
• Gather customer feedback and communicate product improvement suggestions to the product team
• Identify upsell and cross-sell opportunities
• Track and report on customer satisfaction metrics (NPS, CSAT)
• Develop strategies to increase product adoption and engagement

• Real working exposure
• Will absorb as staff if all are well

• Training Provided
• Allowance Provided

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