Customer Program Management Specialist

Celestica Lihat semua pekerjaan

  • Senai, Johor
  • Tetap
  • Sepenuh masa
  • 6 jam lepas
Req ID: 134691
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: SenaiGeneral OverviewFunctional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Specialist
SAP Short Name: SPE
Job Title: Customer Program Management Specialist
Job Code: SPE-OPS-CPM
Job Level: Band 08
Profile-Holding: N
Direct/Indirect Indicator: IndirectDetailed DescriptionPerforms tasks such as, but not limited to, the following:Customer Relationship & Communication
  • Act as the primary focal point of communication for all assigned projects.
  • Manage customer relationships through weekly, monthly, or quarterly reviews to discuss deliveries, commitments, and account progress.
  • Respond promptly to customer inquiries and complaints to maximize satisfaction.
  • Present information effectively to both internal and external executive management.
Project & Operations Coordination
  • Coordinate engineering, purchasing, planning, and production activities to meet customer requests.
  • Monitor all project phases via detailed reports and maintain transparent communication with the client.
  • Ensure all necessary documentation is received from customers for successful New Product Introductions (NPI) and engineering changes.
  • Coordinate with the CFT to ensure compliance with agreed targets (Quality, Testing, Materials, and Processes).
Financial & Contract Management
  • Ensure the profitability of the assigned program and adhere to contract agreements/Statement of Work (SOW).
  • Manage "scope creep" to maintain quoted financial performance.
  • Approve changes to standard costs, update sales prices, and claim raw material premiums or Purchase Price Variance (PPV) when applicable.
  • Monitor, report, and troubleshoot Accounts Receivables (AR).
  • Implement and review cost-reduction and localization programs with the customer.
Engineering Change Management
  • Monitor and ensure timely implementation of Engineering Change Orders (ECO).
  • Communicate cost impacts to customers to recover Excess & Obsolete (E&O) costs.
Knowledge/Skills/CompetenciesEducation: Bachelor's Degree, Post Graduate Diploma, or Professional Degree in a related discipline.Experience: 6 to 8 years of working experience in program management in a related environment (EMS/Manufacturing preferred).Technical Skills:
  • Working knowledge of SAP is preferred.
  • Ability to read and analyze technical operations, supply chain, and financial reports.
  • Strong ability to forecast revenue and control costs.
Soft Skills:
  • Excellent interpersonal skills and a "people-oriented" personality.
  • Numerically inclined with strong logical thinking and business acumen.
  • Ability to work independently under pressure to meet tight deadlines.
NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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