
Senior Analyst - NAVISION Support
- Pulau Pinang
- Tetap
- Sepenuh masa
- Analyze ERP business needs and propose solutions that could include configuring Microsoft NAV modules, developing customizations, and changing or developing new processes, or a combination of the three.
- Assist the business to use Microsoft Dynamics NAV to analyze business processes and ensure they are running as efficiently as possible while utilizing industry best practices to promote user self-sufficiency on the NAV system.
- Collaborate with developers to implement new functionalities and project deliverables, ensuring proper testing and user training.
- Provides IT Support to Malaysian operations, with leadership team in US.
- Utilize help desk ticketing system for NAV related issues, by coordinating with the requestor and other working groups to ensure that appropriate communication, hand-off, and follow-through occur.
- Coordinate with IT staff in Malaysia, the division, and corporate for infrastructure activities to ensure compliance with the Corporate policies and ensure our assets are protected from cybersecurity threats.
- Run quarterly IT SOX Audit for User Access and Custom Changed objects for Malaysia and the business.
- Recommend and implement both user and group permissions in multiple business systems and ensure both onboarding and offboarding processes are efficient and compliant.
- Design, Test, and implement analytics solutions to support operational excellence initiatives.
- Maintain documentation regarding various projects, processes and operations
- Other related tasks as deemed necessary by the business.
- Bachelor of Computer Science or related field,
- Minimum of 10 years of relevant experience,
- Experience supporting multiple groups or locations is required.
- Domain experience in a manufacturing setting.
- Experience with Microsoft Dynamics NAV implementations/system upgrades.
- Broad knowledge of hardware, software, networking, desktop support, and IT security is required.
- Strong Office 365 skills (Word, Excel, and Teams).
- Strong communication and interpersonal skills
- Ability to work independently
- Ability to juggle multiple tasks, demands, and priorities
- Strong business acumen
- Excellent problem-solving skills
- Requires ability and willingness to work across multiple time zones.
- SAP experience is a plus