Job Descriptions: Utilize acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary Ensure proper follow up on cases to resolve outstanding issues and to ensure timely processing and closure of claim Provide timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, responding to incoming inquires according to company policies, following agreed internal and external processes, policies and procedures to ensure quality and service standards are met. This includes all forms of communications to internal and external parties Maintain accurate system data and documentation by collecting, recording, analyzing, and summarizing information Ensure that reserves are accurately updated in a timely manner Identify subrogation opportunities and fraud potential and make appropriate referrals Provide mentorship to less tenured examiners #LI-GM Job Requirement/Qualifications: Minimum Qualification: Diploma / Bachelor's Degree in Actuarial Science, Business Admin, Psychology, HR Ability to prioritize and multi-task effectively in a fast-paced environment Ability to communicate information clearly and concisely both verbally and in writing Proficiency in English and Mandarin Require proficiency in Desk Management, phone 'etiquette', time management and dealing with difficult customers Computer literate experience with Microsoft Office Products. Must be willing to work during Malaysia public holiday and perform overtime as and when required due to business requirements. Experience in the field of Customer Service and/or Personal Accident Claims Processing (advantage) Working Hours: Monday - Friday 4.00 AM - 1.00 PM / 8.30 AM - 5.30 PM About Accenture Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
