Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world&aposs money. For everyone, everywhere. Job Description More about our mission and what we offer . The role as a Surveillance Analyst gives you the opportunity to: Review and monitor high risk and complex customer cases, having a deep and broad knowledge of Wise compliance framework and the regulatory environment Perform due diligence on customers and businesses through a variety of data sources including websites, financial statements, AML policies and external legal opinion; take a risk-based approach to work effectively and maintain speed, quality and consistency; Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies; Take risk-based case decisions with a clearly documented and auditable record, in the context of our customer due diligence policy, acceptable use policy and applicable regulations; Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies; Coach others on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime; Work in the team and with compliance to evolve both our policies and our due diligence processes, continuously improving our knowledge, risk management and customer experience; Escalate any suspicions and/or concerns to the AML and Fraud teams for review; Work as Surveillance expert sharing knowledge across teams, delivering a great customer experience and contributing through side projects and ideas on process, policy or product improvements; Analyse, re-evaluate, build and document risk factors and risk mitigation methods for Wise high risk customers; Represent the policies, processes and auditable Surveillance work to regulators and auditors. Additional Information For everyone, everywhere. We&aposre people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We&aposre proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it&aposs like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram. Show more Show less