Key Responsibility: Supervise the daily operation on OTC process Daily operational performance management and meet targets including Service Level Agreements with client; Achieve client's Service Satisfaction at the level of client's management and also end-users; Facilitate the operational Change Request (CR) process; Build team succession and make it effectively; Provide a holistic view of service delivery to the client; Act as a clear escalation route to the client for service related issues and facilitate resolution of issues Support Ad Hoc contractual projects for the client in line with the nominated project team; Initiate and own continuous improvement projects within area of his/her responsibility; Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit Operation Excellence Work with OE support team ; Sound Operations management experience (including SLA management); Basic contractual / change management knowledge; Client interaction skill; Problem Solving Experience in managing unstructured problems Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues. For contractual problems - working closely with SDL to ensure gaps are identified and closed with client agreement. Project Management Attendance to meeting and reviews based on defined MOS system; Support SDL achieve the cost control within budget; Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit. People developer, build up team succession and keep the delivery continuously; Client communication, build up the relation and expectation management; Innovation at work, and focus on client value creation; Take ownership Qualifications: Degree in Accounting, Finance or related field with at least 1 year of relevant experience Fresh graduates are welcome to apply Fluency English and Vietnamese language, including Business Writing and communication Familiar with F&A outsourcing operation, Rich client facing experience, good at communication with client High responsibility and dedication on work Overtime may be required during peak periods Non-standard hours may be required
