Our client is hiring Job Title : Modern Workplace Support Analyst (1-3 Years Experience) Role Summary We are looking for a responsible and proactive Modern Workplace Support Analyst to provide first-line IT support with basic exposure to Microsoft Azure and Intune. This role supports daily user operations, handles tickets, and assists with basic cloud administration tasks under supervision. This is not a full L2 engineering role, but candidates should have some practical experience working with Azure AD (Entra ID) or Microsoft Intune environments. Key Responsibilities Service Desk & User Support Act as first point of contact for IT-related issues Log, manage, and update tickets in the service desk system Provide Level 1 support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Troubleshoot user account, email, login, and access-related issues Escalate complex issues to L2/L3 teams following defined processes Basic Azure / Intune Support Support user account management in Azure AD (Entra ID) Assist with password resets, group assignments, and role-based access Support basic device enrollment and compliance checks in Intune Assist with endpoint policy troubleshooting under guidance Monitor basic alerts and escalate when required Required Skills & Knowledge Basic knowledge of Microsoft 365 administration Familiar with ticketing systems and IT support workflows Exposure to: Microsoft Azure (especially Azure AD / Entra ID) Microsoft Intune (device enrollment, compliance, policies - basic level) Basic understanding of endpoint management concepts Strong documentation and communication skills Experience 1-3 years in IT support / service desk Hands-on exposure to Azure AD or Intune preferred Experience in managed services environment is an advantage