Introduction At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. Responsibilities Job Overview To attend to any enquiry from customers, suppliers and vendors, and provide feedback within a reasonable time frame with a satisfactory reply. To execute requests from customers, suppliers and vendors according to established processes and procedures. To accept any job responsibilities that may be assigned by management from time to time. Job Responsibilities To prepare and generate daily and weekly inventory reports for customers. To disseminate updated information from customers, suppliers and vendors to warehouse operations timely and accurately. To email and follow up phone calls to update customers, suppliers and vendors on the latest developments regarding hub operation-related issues. To coordinate with customers on urgent or exception pulls and work with the operations team to deliver goods on time. To review and troubleshoot the audit trail report for any inventory discrepancies. To perform system updates timely and accurately on any request from customers, suppliers and vendors for on-hold parts in WMS and ensure the parts are segregated with proper labels at the 'ON HOLD' staging area. To notify customers, suppliers and vendors on shipment discrepancies via email and follow up by phone call, if any subsequent follow-up is needed. To respond to customer or related parties' emails promptly. To coordinate rework or screening activities as per supplier or customer requirements. To prepare RMA shipments as per supplier or customer requirements. Qualifications Diploma in Logistics and Supply Chain Management Minimum two years of work experience in the logistics and transportation industry Knowledge of warehouse management systems would be an advantage SPM with five years of experience in the logistics and transportation industry Service-oriented with good interpersonal and communication skills
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