Overall Role PurposePrimarily responsible in developing & maintaining the performance management reporting environment and participate in managing new reporting to actively support in steering improvement in operations.Key ActivitiesDevelop new reporting out of the source systems (SAP, Oracle, Basware, CREST, etc...) and in line with business requirements, with a focus on automation.Maintain the Performance Management databases and related reporting tools, based on downloads from source systems to Access or SQL server.Perform month-end reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.Prepare, present and analyze day-to-day operational management information reflecting the performance of the service lines against their targets / KPIs.Implement and develop Quality and Efficiency KPIs and volume tracking, ensure data integrity and uniformity, evaluate and identify efficiencies and opportunities by analysing KPI trends.Work closely with service lines to find improvement opportunities / efficiencies.Reporting and analysing financial and statistical performance of service lines.Organize and chair regular service review meetings with business partners, to discuss service performance of service lines.Coordinate Business Review Meetings with service lines.Close follow up with service lines on the status action items from the previous service performance reviewSkills & QualificationsProficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer.Good interpersonal skills and effective communication and presentation.Proficient in English, both oral and written.System knowledge: good knowledge of SAP, Billing systems.Excellent skills in MS Office and data analysis.Able to work independently and collaboratively with diverse groups and stakeholders of different levels..Proactive communicator, have good interpersonal skillsPossess essential life-skills e.g. mental resilience, critical thinking, emotional intelligence, empathy etc.Expected Years of Experience & Other Related AreasMinimum 5-8 years of experience as a performance/business analystProficient in SQL Server, Microsoft Visual Studio, PowerBI, Tableau, data extraction tools like Oracle Discoverer,System knowledge: Good knowledge of SAP, Oracle, Basware, CREST etcExcellent skills in MS Office especially Excel (VB),Power PointStrong and effective stakeholders’ management.Independent and able to work with minimum supervision.Excellent verbal and writing skills (sentence structure and grammar).Proactive communicator, having good interpersonal skills.Digital and Data acumen.Educational Qualifications§ Bachelor’s degree in Statistics, Data Science, Business Analytics or other business-related discipline or equivalent in experience.
