Monitoring & Evaluation Manager

• Develop and implement a robust M&E framework including indicators, tools, and reporting templates.

• Establish feedback loops and quality assurance mechanisms to refine module content and delivery.

• Lead recruitment and training of M&E focal points within refugee communities.

• Conduct regular community consultations and surveys to gather qualitative and quantitative data.

• Analyze data to assess program effectiveness, identify gaps, and inform strategic decisions.

• Generate periodic reports and dashboards for internal and external stakeholders.

• Co-develop new thematic modules (e.g., mental health, digital literacy) with community input.

• Provide technical support and training to program staff and facilitators on M&E tools and practices.

• Organize workshops to promote data literacy and participatory evaluation among community members.

• Co-organize biannual content review workshops with community representatives.

• Collaborate with Senior Program Lead, content developers, and trainers to ensure alignment of M&E activities.

• Maintain documentation and contribute to donor reports and strategic planning documents.

• Facilitate the documentation and dissemination of best practices, case studies, and learning products to strengthen institutional memory and inform future program design.

• Reserved for ad hoc tasks, urgent requests, or cross-functional collaboration

• Bachelor's degree in Statistics, Social Sciences, International Development, or a related field (Master's degree preferred).

• Minimum 3-5 years of experience in M&E, preferably in humanitarian or refugee contexts.

• Proven ability in designing and implementing M&E systems and tools.

• Strong analytical and data visualization skills.

• Excellent communication, facilitation and interpersonal skills.

• Experience working in a multicultural setting and leading diverse teams is required.

• Prior work experience in social services, non-profit or NGO environment is preferred.

• Strong organizational and program implementation skills, with the ability to manage multiple tasks, set priorities, effectively manage time, respond to urgent requests, and meet deadlines.

• Excellent written and verbal communication skills including the ability to communicate effectively with colleagues and partners in a cross-cultural environment.

• Demonstrated ability to lead change in dynamic environments, including openness to feedback, commitment to continuous improvement, creative problem-solving, and adaptive thinking.

• Capacity to contribute to the development and refinement of policies and procedures.

• Experience supporting Training of Trainers (ToT) and facilitating community-based activities.

• Skilled in managing knowledge-sharing platforms and related protocols.

• Client centered and service-oriented approach to work.

• Advanced proficiency in both written and spoken English, with strong communication skills

• Proficiency in local languages is an asset.

• Working knowledge of relevant refugee languages is beneficial.

• High level of computer literacy, including proficiency in MS Office applications (Word, Excel, Power Point, Outlook).

• Proficiency in data analysis tools (e.g., Excel, Power BI, KoboToolbox)

• Proficiency in project management and collaboration tools (e.g., Monday.com, Asana, Slack)

• Demonstrated ability to manage the collection, organization, and analysis of large datasets.

• Ability and willingness to travel within Malaysia

International Rescue Committee