Description We are seeking a motivated and enthusiastic Customer Support (Sales) representative who is a Mandarin speaker to join our team in Southeast Asia. In this role, you will be responsible for providing exceptional support to our Mandarin-speaking customers, assisting them with inquiries related to our products and services, and ensuring a positive customer experience. Responsibilities Provide exceptional customer support to clients in Mandarin and English. Assist customers with inquiries regarding products, services, and order management. Resolve customer complaints and issues efficiently and effectively. Collaborate with sales teams to identify customer needs and offer appropriate solutions. Maintain accurate records of customer interactions and transactions. Contribute to the development of customer service policies and procedures. Participate in training and development programs to enhance product knowledge and customer service skills. Skills and Qualifications Fluent in Mandarin and English (both written and spoken) is mandatory. Strong interpersonal and communication skills. Proficient in using customer support software and tools. Ability to work in a fast-paced environment and handle multiple tasks. Excellent problem-solving skills and a customer-oriented mindset. Ability to work independently and as part of a team. Basic knowledge of sales processes and customer relationship management. Familiarity with CRM systems and Microsoft Office Suite.
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