Director Business Analyst, Management Information System (MIS) & Telemetry

• The Vantage Program is a strategic transformation initiative to be accelerated through Fit for Growth. It aims to redefine how we deliver business services across the Bank. It is designed to enhance scalability, unlock greater operational leverage, and strengthen our competitive edge by uplifting service experiences through client centric innovation. Through embedding AI at the core of our operations, we aim to advance a skills-first operating model, simplify and align processes and technologies, and deliver enduring strategic value. Vantage advantages the objectives of Fit for Growth and supports our efforts to create Functions of the Future.
• The Business Analyst, MIS & Telemetry for the Vantage Programme will be responsible for designing and delivering the measurement, reporting, and dashboard capabilities that enable effective oversight of the Bank's evolving global business services model. As part of a strategic transformation initiative, this role will coordinate across multiple functions and stakeholders to consolidate the existing metrics universe into a single central inventory, leverage this inventory to streamline production and consumption, and embed performance insights with actional recommendations into governance and decision-making forums, ultimately translating into decisions that leaders can act on. This role ensures that metrics, reporting standards, and management information are robust, consistent, and aligned to the Bank's broader transformation and productivity agenda, while remaining closely integrated with stakeholders across the wider organization.

• Support the Program Director, MIS & Telemetry, Vantage, in defining clear metrics and MI roadmap for the Programme
• Support the Program Director in driving MIS & Telemetry workstream delivery including defining how success, value, and performance will be measured
• Partner with business and functional stakeholders to design and implement target state telemetry and dashboard model for senior leadership

• Perform process mapping, process design and data analysis for the MIS & Telemetry workstream, as required
• Establish consistent definitions, calculation logics, and reporting standards for metrics reporting
• Design and maintain dashboards, reporting cycles, and data flows that enable timely and reliable performance tracking
• Support the Program Director in applying strong project management disciplines to the MIS & Telemetry workstream, including structured planning, milestone tracking, dependency management, and timely delivery of agreed outputs

• Lead through example and build the appropriate culture and values. Sets appropriate tone and work in collaboration with risk and control partners.

• An awareness and understanding of the main risks facing the Group and the potential impact that the Program could have on the ability of the organisation as a whole to manage those risks
• Help the Program Director identify, escalate and resolve issues that have the potential to hinder or delay the implementation of the required steps under the Program
• Help the Program Director resolve any issues or conflicts arising under the Program. Work with other key project teams around the Group to ensure inter-dependencies are appropriately considered and managed.

• Support the Program Director in ensuring metrics, dashboards, and reporting outputs meet the Bank's governance, risk, and control standards
• Maintain clear ownership, change control, and auditability of metrics definitions and reporting methodologies
• Represent the MIS & Telemetry workstream at all relevant Program and governance working groups

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

• Program Director, Management Information System (MIS) & Telemetry, Vantage
• Global Head, Technology & Operations Risk & Governance
• Head, Governance Services
• Head, Technology & Operations Performance Management
• Vantage Program Team
• Country stakeholders

• Bachelor's degree in Business, Finance, Engineering, Mathematics or a related field
• 10+ years of experience in Banking, Financial Services or a related industry preferred
• Prior experience in business analysis essential
• Exposure to large-scale transformation programs desirable
• Experience in management information and performance reporting preferred
• Languages: English

• Business Analysis
• Communication and Presentation Skills
• Dashboard and MI reporting
• Data infrastructure
• Data visualization

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Standard Chartered