Customer Service Assistant

• Fresh graduates are encouraged to apply.
• Candidates must possess at least SPM
• Able to speak in English, Bahasa Malaysia
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively
• Social media savvy

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Respond to incoming inquiries via WhatsApp, phone calls, social media, and website chat regarding services, pricing, and booking availability.

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

• Staff Activities
• Training Provided
• Allowance Provided

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