Infrastructure Engineer Specialist II

Shah Alam, Selangor
Tetap
Sepenuh masa

13 hari lepas

You will work with the business and Front-Line IT on management, changes, incidents, or requests for production critical handheld scanners that will be managed by SOTI MobiControl. You will work with specialists on changes, incidents, or requests that may influence the service delivery of MS365, SAP, Oracle, Business critical applications and ERP's. You will report directly to Manager, IT Infrastructure.Key Responsibilities

Work with the business and Front-Line IT on management, changes, incidents, or requests for production critical handheld scanners that will be managed by SOTI MobiControl.
Work closely with specialists on changes, incidents, or requests that may influence the service delivery of MS365, SAP, Oracle, Business critical applications and ERP's.
Responsible for resolving Azure related incidents while communicating through the appropriate channels.
Provide daily support and issue resolution for Azure, Windows 11, MS365 apps, WYSE Terminals, and other business applications.
Provide daily support and issue resolution for our Azure single and multiuser environment hosted in Azure.
Assist with activities utilizing automation processes.
Look to identify ticket trends and opportunities to automate or reduce overall support related issues by working with technology specialists to improve overall service delivery.
Provide daily support and resolution for Azure Virtual desktop services including Microsoft Teams technical support, Windows 11 client and application troubleshooting and technical support, Microsoft Azure and Azure Virtual Desktop troubleshooting and technical support, Azure and VDI general troubleshooting and technical support, Application Packaging, testing, troubleshooting, and deployment
Provide daily support and resolution for mobile device management including iOS, Android, Windows CE, Warehouse Management software running on the hand scanners such as, SAP, Oracle, Manhattan
Focus on managing hand scanners with SOTI MobiControl

Qualifications

Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer science/Information Technology or equivalent experience·
Min 2 years of experience in platform engineering or similar discipline such as software or cloud engineering
Basic proficient level to expert level knowledge in the following technologies: Teams, O365, Azure DevOps, Windows 11, Microsoft Intune, Azure Virtual Desktop, Published Apps, and VDI, MDM using SOTI MobiControl, iOS and Android.
Exposure to automation and scripting languages, including PowerShell
Working knowledge of operating systems and systems software
Ticket management skills
Project driven methodology

About us:PPG: WE PROTECT AND BEAUTIFY THE WORLD™Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.The PPG Way 2030We are customer championsProactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.We act with purpose and speedAgile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.We are excellent operatorsProductive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.We compete to winFuture-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.We are PPG proudStrong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to .PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.If you need an adjustment due to a disability, please email recruiting@ppg.com.PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

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