Senior Sales Support Executive SEA

• Set up new customers and other key information in SalesForce and other systems as required including credit control; Ongoing maintenance of customer information integrity and reporting, to ensure this is up to date in all systems; Operate as a Salesforce Super User, maintaining knowledge of SAP and Salesforce and coaching Sales and other account-facing colleagues to maintain SalesForce user proficiency.

• Provide sales-related data and monitoring reports and analytics on regular and adhoc basis to support to Head of FM and/or commercial team; Maximise use of SAP and Power BI platforms to track and analyse sales metrics, Work with FP&A and other team to create & share reports for better sales management.

• Coordinate customer requests for Samples, Certificates, Specification Sheets and particular product queries through to completion.

• Monitor contract balances on existing contracts and submit to the Sales Manager for analysis; Flag contracts due for expiry during the current or following month.

• Liaise with Pricing team to share Price list updates when requested by sales team
• Coordination for quotation preparation and sharing with customers
• Co-ordinate with Pricing and Sales due to changes requested by customer for products and samples
• Support Sales team obtain price quotation and maintain accurate contracts in the system for seamless customer experience.

• Monitor the status of sales administration activities to identify problem areas and adapt procedures to improve the team performance
• Other ad-hoc sales operational support tasks other than those listed above
• Mainly works in the GBS Malaysia (Petaling Jaya) & would travel to customer or factory (Singapore) if required.

• Bachelor's Degree preferred
• Fluent in English in written and oral.
• Any local language like Malayi, Thai, Mandarin, Tagalog is appreciated.
• Minimum 5 years in customer service or supply chain & operations related to food FMCG or food B2b.
• Business level English (reading, writing, and speaking)
• IT skills in MS applications (Word, Excel, PPT, etc.), Google applications, and SAP
• Knowledge of chocolate / cocoa manufacturing is additional benefit.
• Able to proactively provide services by identifying the apparent and latent needs of service recipients
• Builds and maintains good and trusting relationships with others in a cooperative and collaborative manner / Is a team worker
• Can-do Attitude, not limiting his/her role, and flexibly adapting to changing environments and tasks to provide services.
• Able to prioritize and respond with a sense of urgency
• Able to multitask

Barry Callebaut