Customer Service Assistant ( Mandarin Speaker)

Vanzo Asia Sdn Bhd

  • Shah Alam, Selangor
  • RM 2,000-3,000 per bulan
  • Tetap
  • Sepenuh masa
  • 16 hari lepas
MohonLokasi Kerja
  • Jalan Tiang U8/92 Shah Alam Selangor Malaysia 40150
Penerangan KerjaKelayakanRequirementsCandidates with SPM, Diploma, or a Bachelor's degree in Business, Communications, eCommerce, or a related field are preferred.1-2 years of experience in customer service, preferably in eCommerce or online retail.Familiarity with major eCommerce platforms (e.g., Shopee, Lazada, Tiktok & Facebook).Basic understanding of system integration (ERP/OMS/CRM) is preferred.Excellent written and verbal communication skills in English, Mandarin, and Malay.Strong problem-solving abilities and attention to detail.Able to work flexible hours, including weekends and holidays as part of a rotating shift schedule.Team-oriented with a passion for delivering outstanding customer experiences.TanggungjawabCustomer SupportRespond to customer inquiries via facebook inquiries, and market place in a professional and timely manner (including weekends and holidays as part of a rotating shift schedule).Provide accurate information regarding sales, products, orders, payments, returns, and shipping.Resolve customer complaints or issues efficiently while maintaining a positive customer experience.Log and track customer issues, feedback, and recurring concerns for process improvement.Maintain service standards in line with company KPIs and SLAs.eCommerce Operations SupportMonitor and manage orders across various eCommerce platforms such as Shopee, Lazada, Tiktok, Facebook.Ensure accurate order processing, fulfillment, and post-sales support.Assist in maintaining product listings, pricing, inventory synchronization, and promotional campaigns.Support the coordination between the customer service team and warehouse, logistics, and inventory teams.Platform & System IntegrationAssist with the integration of new eCommerce platforms, tools, or software (e.g., ERP, CRM, siteqiant)Identify and escalate technical or data issues related to platform integration.Coordinate with IT or tech vendors to ensure smooth communication between systems.Help document standard operating procedures (SOPs) and troubleshoot integration-related concerns.Manfaat
  • EPF, Socso & EIS
  • Annual Leave
  • Birthday Leave
  • Medical Claim
  • Bonus
  • Company Trip
  • Birthday Ang Pao
  • Dental Claim
  • Spectacle Claim
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.
KemahiranFluent in Mandarin Customer Service Interpersonal Skills Communication Skills Problem-Solving Enterprise Resource Planning (ERP) CRM (Customer Relationship Management) E-CommercePeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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