Senior Facilities Management Manager

• Plans, directs and controls identification, delivery and operation of Workplace Experience and Operations (WE&O) within a market in partnership with vendor providers with a particular focus on Facilities Management
• Oversees and drives Group standard WE&O protocols within market
• Plans and manages WE&O activity in alignment with Group RES strategy
• Integrates WE&O planning, processes and delivery with:
• other RES functions (Portfolio Management, Capital Management and Operational Management)
• Sustainability including energy saving, water, waste reduction/recycling programmes
• Other supporting functions within HSBC e.g. Protective Security, Engineering and Technology
• External service providers
• Appropriately balances risk considerations with cost considerations in the management and delivery of WE&O
• Support the utilisation of providers for WE&O, effective transitioning in accordance with global outsourced and standardised model

• Oversight of all aspects of the WE&O vendors’ performance, utilising standardised KPI’s and KRI’s
• Strong understanding of WE&O vendors’ business, including major changes in their financial position and customer base
• Execution of the necessary sampling, checking and oversight of HSBC’s vendor management requirements, including sampling employee vetting and sampling anti-bribery procedures
• Achieve the required ISR reviews and other necessary due diligence checks
• Primary interface for physical site visits to vendor premises to understand the business and verify the necessary controls are in place
• Collaborate with Procurement to ensure that, upon contract expiry, an appropriate renewal (or re-procurement) strategy exists and is executed, obtaining the agreement of Procurement Boards or the appropriate internal authority.
• Organise and chair formal review meetings for major vendors and key HSBC stakeholders in-market
• Point of escalation for exceptional non-performance, escalating issues of underperformance, process, or failings of due diligence to WE&O vendors to protect HSBC’s exposure to risk.

• Relevant professional qualification in real estate, ideally in a Facilities Management, Engineering or related discipline.
• A comprehensive understanding of a broad range of WE&O activities and issues faced by large corporates.
• Sound understanding of how HSBC entities operate, key challenges faced in the operating environment.
• High degree of expertise and knowledge in relation to vendor or facilities management within a real estate context
• High degree of expertise and knowledge in relation to analysis of vendor businesses including finances and customer base
• Strong awareness and understanding of HSBCs internal control and operational risk environment

• Demonstrated results in managing WE&O activities within an equivalent portfolio / major corporate environment.
• Proven ability and commitment to high standards or customer service and customer relationship management.
• Demonstrated results in delivering successful risk management and control processes across multiple functions
• Proven ability to prioritise competing demands, and handle ambiguity
• Demonstrated results in managing a medium portfolio of vendors / supplier base
• Demonstrated experience in managing vendor and stakeholder issues
• Demonstrated results in delivering successful risk management and control processes across multiple functions

• Excellent interpersonal and people management skills.
• Strong organisational, planning and project management skills
• Consultative and client-centric approach in service delivery, supported by strong problem solving skills
• Ability to grasp, understand and independently handle new and existing projects and ideas.
• Strong business and commercial awareness
• Proactive and resilient in a dynamic and constantly changing international environment.
• Strong collaboration and networking abilities to effectively work with other colleagues and departments within the organisation.
• Possess excellent communication skills, both verbal and written with ability to build relationships by communicating, influencing and negotiating effectively
• Role model and advocate for HSBC, acting at all times in a way that complies with HSBC’s code of conduct, ethics, and stance on bribery.

HSBC