Project Operations Specialist - Global E-commerce Search
TikTok Lihat semua pekerjaan
- Kuala Lumpur
- Tetap
- Sepenuh masa
- Independently take charge of the full lifecycle management of e-commerce search evaluation and annotation projects, including preliminary planning and delivery framework design. Ensure high-quality and efficient project execution, and deliver project-compliant data as well as actionable analysis conclusions.
- Collaborate with the algorithm/strategy product team, derive effective conclusions based on user experience data insights, and drive the iteration of experience strategies.
- Establish and improve operation standards and SOPs related to search evaluation and annotation; Jointly build and optimize these standards with cross-functional teams. Promote the implementation of evaluation and annotation standards in overseas operation teams to ensure the on-time and quality delivery of all routine and diagnostic tasks.
- Build an e-commerce search experience knowledge base, and develop standardized evaluation frameworks and methodologies.
- Continuously drive efficiency improvement by optimizing operation infrastructure, tools and processes. Leverage AI capabilities to upgrade workflows and tools, and enhance the team's output efficiency.Qualifications:Minimum Qualifications:
- Bachelor's degree or above.
- At least 3 years of work experience in project operation, user experience, or product operation.
- Proficient in English for daily work communication, enabling smooth collaboration with overseas stakeholders, accurate use of professional terminology, and effective participation in cross-regional meetings.Preferred Qualifications:
- Strong user empathy, with the ability to deeply interpret user search behaviors, accurately distill the core of problems, and translate them into actionable directions for user experience optimization.
- Outstanding data analysis capabilities, skilled at rationalizing the attribution of data fluctuations, systematically disassembling complex problems and delivering targeted solutions.
- Excellent communication and coordination skills, proficient in driving XFN cooperation to achieve goals, and capable of independently undertaking the design of experience project management, personnel transfer plans, etc.
- Proven ability to independently undertake experience project management and solution design, with innovative thinking to break through conventional constraints and drive significant improvements in user search experience.
- Experience in AI automation, proficiency in automation tools such as N8N, Cursor, Coze, and experience in self-developed Prompt words and Workflow are preferred.