hotel general manager (johor bahru)

• Responsible for the overall smooth operations of the hotel, including Sales & Marketing, Front Office, Business Centre, Recreation/Fitness Centre, Housekeeping, Loss Prevention, Maintenance, F&B, and Financial Management.
• Oversee the development and implementation of departmental strategies and ensure the implementation of brand service strategies and initiatives.
• Ensure the hotel is operated in accordance with the company's brand, product, and service standards to deliver the agreed profitability, cash flows, and rate of return to the owners.

• Strategic Alignment: Develop and execute an operational strategy for revenue-generating departments aligned with the brand business strategy.
• Brand Integrity: Ensure full compliance with all franchised, licensed, and brand requirements, protecting the hotel's image and service standards.
• Process Excellence: Implement sustainable work processes and systems to support the long-term execution of the hotel's strategy.
• Community & Stakeholder Relations: Interact with guest individuals, owning company representatives, suppliers, and local officials to ensure mutually beneficial relationships and resolve external operational issues.

• Revenue Growth: Focus on growing revenues and maximizing the financial performance of the hotel.
• Profit Optimization: Identify opportunities to increase profits by challenging existing processes, encouraging innovation, and driving necessary change.
• Financial Oversight: Review financial statements and reports to measure performance against budgets. Lead cost-containment efforts and organizational restructuring where necessary.
• CAPEX Management: Facilitate the Capital Expenditure (CAPEX) process, ensuring funds are prioritized according to the brand's business strategy.
• Cost Control: Coach the operations team to effectively manage occupancy, rates, wages, and controllable expenses without compromising guest satisfaction.

• Guest Satisfaction: Create an atmosphere that exceeds guest expectations. Monitor customer surveys and respond to all feedback to rectify negative issues and maintain optimum guest care.
• Standard Operating Procedures: Ensure periodical SOP audits are conducted; review results and take corrective actions as necessary.
• Property Maintenance: Lead regular walk-abouts (Front and Back of House) with Engineering and Housekeeping to ensure the property is maintained at optimum levels of repair and renewal.
• Safety & Security: Ensure the property is a safe facility for guests and associates; communicate and execute emergency procedures effectively.

• Internal Communication: Ensure regular, ongoing, and consistent communication across all departments to achieve desired goals.
• Staffing & Productivity: Review staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Employee Relations: Maintain a fair and professional working culture and stay conversant with all employee relations policies.
• Coaching & Accountability: Review wage reports against budgets and hold direct reports accountable for their departmental results.

• Bachelor's Degree in Hospitality Management, Hotel Administration, Business Administration, or a related field.
• Minimum of 15 years in the hospitality industry, with at least 3-5 years of experience as a General Manager or Resident Manager within a 4-star or 5-star international hotel brand.
• Proven track record in day-to-day hotel operations, P&L Management, Sales, Marketing, Cost Optimization, and Revenue Management.
• Excellent communication skills with strong stakeholder management capabilities.

Randstad