Senior Manager, Business Applications
- Kuala Lumpur
- Tetap
- Sepenuh masa
- Manage team budget, operational expenditures, and vendor support costs.
- Oversee team workload, resource planning, and operational headcount where applicable.
- Ensure application performance meets SLA targets for uptime, response, and resolution.
- Drive continuous reduction in incidents, recurring issues, and process inefficiencies.
- Oversee daily operations of supported systems (TPM, AP automation, ECM, Promotion Management).
- Ensure timely resolution of incidents, integration failures, and workflow exceptions.
- Manage end-to-end user access, system configurations, and data updates.
- Maintain strong audit readiness through documentation, compliance, and IT controls.
- Coordinate with vendors on enhancements, upgrades, complex issues, and SLAs.
- Develop SOPs, support documentation, and knowledge resources for business continuity.
- Set direction and cascade team/function goals to ensure goals are well-defined and clearly communicated.
- Drive and manage learning and development of team in the area of IT project management and DKSH behaviours to achieve team/function goals
- Drive self-learning and improvement in the area of IT Operations and Support and DKSH behaviours as part of continuous learning
- Manage stakeholder expectations and drive a culture of accountability, continuous improvement, and operational excellence.
- Serve as the primary escalation point for high-impact incidents and vendor issues.
- Strong understanding of TPM processes, promotion lifecycle, and system integrations.
- Hands-on experience with Trade Promotion, AP automation workflows, OCR exception handling, and SAP AP processes.
- Familiarity with enterprise content management, document lifecycle, and archiving compliance.
- Ability to troubleshoot system integrations, workflows, data interfaces, and user issues.
- Knowledge of IT controls, SoD requirements, audit processes, and security governance.
- Vendor management experience, including SLA governance, contract coordination, and roadmap planning.
- Bachelor's degree in computing, Information Technology, or equivalent.
- 10 to 15 years of experience in application support, IT operations, or related fields.
- Demonstrated experience managing teams, vendors, and multi-application environments.
- Background in enterprise systems such as TPM, AP Automation, ECM, or SAP-integrated platforms is an advantage.