Commercial Head East Malaysia (Industrial Equipment/Sarawak)

• Lead and manage overall branch operations, with full accountability for revenue, profitability, and cost control.

• Develop and execute business strategies to drive growth across sales, service, and aftermarket segments.

• Set and monitor budgets, forecasts, and KPIs, ensuring alignment with company objectives.

• Drive sales growth and market expansion across key industries such as oil & gas, manufacturing, utilities, and infrastructure.

• Identify new business opportunities, develop key accounts, and strengthen relationships with major clients and partners.

• Oversee pricing strategies, contract negotiations, and tender submissions to secure profitable business.

• Ensure efficient delivery of after-sales service, maintenance, and technical support to meet customer expectations.

• Oversee operational processes including service execution, inventory management, and logistics coordination.

• Drive operational excellence through continuous improvement in productivity, turnaround time, and service quality.

• Lead, mentor, and develop a high-performing team across sales, service, and support functions.

• Build a strong performance-driven culture with clear accountability and continuous development.

• Manage workforce planning, talent development, and succession planning within the branch.

• Build and maintain strong relationships with key customers, distributors, and business partners.

• Act as the primary representative of the business in East Malaysia, ensuring high levels of customer satisfaction.

• Collaborate with regional and headquarters teams to align on strategy and execution.

• Ensure full compliance with company policies, safety standards, and regulatory requirements.

• Uphold strong governance practices across all branch operations.

• Bachelor’s degree in Engineering, Business Administration, or a related field; an MBA is an added advantage.

• Minimum 10–15 years of experience in industrial sales, service, or operations, with at least 5 years in a leadership role.

• Proven track record in managing P&L and branch operations, preferably within industrial equipment, engineering, or related sectors.

• Strong commercial and business acumen, with the ability to drive revenue growth and profitability.

• Solid understanding of industrial products, aftermarket services, and customer requirements.

• Excellent leadership, communication, and stakeholder management skills.

• Strong analytical and problem-solving abilities, with experience in performance management and operational improvement.

• Proficiency in MS Office and ERP/CRM systems.

• Results-driven, hands-on, and entrepreneurial mindset.

• Strong leadership presence with the ability to influence and inspire teams.

• Resilient and adaptable, with the ability to operate effectively in a dynamic environment.

• Willingness to be based in East Malaysia and travel frequently within the region.

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