Assistant Manager - E-Commerce Operations (SunriseClick)

Kuala Lumpur
RM 72,000 per tahun
Tetap
Sepenuh masa

2 bulan lepas

Role SummaryThe Assistant Manager – E-Commerce Operations supports the Head of E-Commerce in managing and scaling SunriseClick’s regional Shopify Plus DTC stores and marketplaces. This role bridges strategy and execution, ensuring daily operations run smoothly while driving revenue growth, operational efficiency, and cross-functional alignment across MY, SG, HK, and other SEA markets.The role requires strong hands-on capability, structured thinking, and the ability to manage multiple stakeholders including internal teams (Ops, CS, Marketing, Finance) and external agencies.Key Responsibilities1. E-Commerce Operations & Execution

Oversee day-to-day operations of SunriseClick’s Shopify stores and regional marketplaces
Ensure accurate product listings, pricing, promotions, inventory sync, and order flows
Monitor site health: checkout, payment gateways, shipping rules, and fulfillment logic
Support launch and scaling of new country stores and marketplaces

2. Shopify & Platform Management

Support and manage Shopify Plus features, including:
Discounts & promotions (automatic discounts, bundles, BOGO, free gifts)
Product variants, metafields, and collections
Store duplication and regional configuration
Coordinate with developers and agencies for:
UI/UX improvements
Feature enhancements
Bug fixes and performance optimization

3. Marketplace Management

Assist in managing key marketplaces (e.g. Lazada, Shopee, Decathlon, Zalora)
Ensure alignment between Shopify and marketplace:
Pricing parity
Inventory accuracy
Promotion mechanics
Support SKU onboarding, mass updates, and operational compliance

4. Promotions & Campaign Support

Execute and QA campaigns such as:
11.11, 12.12, Christmas, CNY, mid-year sales and others within website or/and marketplace platforms
Coordinate with Marketing to ensure:
Campaign mechanics are correctly implemented
Promotions do not break ERP or fulfillment flows
Validate post-campaign reporting and promo effectiveness

5. Data, Reporting & Performance Tracking

Track and analyze core KPIs:
Traffic, Conversion Rate (CR), AOV, Revenue
New vs Returning Customers
Prepare weekly and monthly performance summaries
Assist in building revenue logic models (Traffic × CR × AOV)
Highlight risks, gaps, and opportunities to management

6. Cross-Functional & Stakeholder Management

Act as a key coordinator between:
Operations & Warehouse
Customer Service
Marketing
Finance & ERP teams
Support SOP creation and process improvements
Ensure timelines, responsibilities, and deliverables are clearly followed

7. Team & Process Leadership

Guide and support junior team members and executives
Ensure SOPs are followed and continuously improved
Act as escalation support for operational or system issues
Step in as acting lead when required by the Head of E-Commerce

RequirementsExperience & Background

4–6 years of experience in E-Commerce, Digital Commerce, Marketplace Operations

or/and Digital Performance Marketing

Strong experience with Shopify / Shopify Plus (hands-on, not just conceptual)
Experience operating across multi-country or regional e-commerce setups is highly preferred

Performance Marketing (Bonus, Not Mandatory)

Exposure to performance marketing platforms such as Meta Ads, Google Ads, or marketplace ads is a strong advantage
Ability to understand and interpret key paid media metrics:
ROAS, CPA, CTR, Conversion Rate
Work closely with Marketing teams or agencies to:
Validate tracking (pixels, events, conversions)
Align campaign mechanics with on-site promotions
Provide operational inputs for paid traffic campaigns
Support performance reviews by linking traffic quality → conversion → revenue outcomes

Note: This role is not a pure marketing role; however, having performance marketing knowledge enables stronger cross-team collaboration and more effective campaign execution.Skills & Competencies

Strong operational and execution mindset
Comfortable working with:
Large SKU counts
Complex promotions
Inventory & ERP-linked systems
Data-driven with solid Excel / Google Sheets capability
Strong communication and stakeholder management skills
Able to manage ambiguity and fast-changing priorities

Technical / Platform Knowledge (Preferred)

Shopify Admin & Discount Engine
Marketplace seller centers
ERP / WMS integrations
E-commerce analytics (GA, platform reports, dashboards)

Success Metrics (KPIs)

Smooth execution of campaigns with minimal operational errors
Improved conversion, AOV, or operational efficiency
Reduction in manual work through better processes and tools
Timely and accurate reporting to management
Strong cross-team collaboration and execution reliability
Achievement of performance targets and KPIs, including but not limited to:
Revenue and growth targets
Campaign and promotional objectives
Operational efficiency benchmarks
Regional or group-level strategic priorities

Performance will be measured against both operational KPIs and broader Sunrise Group targets, ensuring alignment with group-wide business objectives.

Sunrise & Co

Memohon