Data Centre Outsourcing, Risk & Compliance Manager
Cyberjaya, Selangor
Tetap
Sepenuh masa
23 hari lepas
About the Job This role focuses on managing data centre outsourcing and oversee third-party risk compliance in ensuring that external data centre services providers deliver secure, reliable, and cost-effective infrastructure services in line with business needs and regulatory requirements. You will be the bridge between our organisation and data centre vendors, ensuring contractual obligations, service levels, and risk controls are met at all times. Oversee daily activities of outsourced data centre vendors, ensuring smooth operations and adhere to SLAs, KPIs, and contractual terms. Perform TPRM processes, including vendor due diligence, risk assessments, periodic reviews, and remediation follow-ups. Coordinate and track planned maintenance, change requests, incident response, and recovery activities. Monitoring data centre capacity, environmental conditions, and operational performance metrics. Verify vendor compliance with security policies, safety regulations, and industry standards such as Risk Management in Technology (RITM), Threat, Vulnerability, and Risk Assessment (TVRA), Uptime Institute, PCI-DC, etc. Participate in vendor site visits, audits, and operational inspections. Prepare regular performance and risk reports for management review. Liaise with internal teams (IT, compliance, procurement, etc) to address vendor-related risks or issues promptly. Maintain accurate documentation for vendor contracts, performance records, and risk assessments. We are looking for people who Possesses a Bachelor's Degree in Computer Science / Information Technology or Diploma with Professional Certifications in related field. At least 8 years relevant experience in data centre facilities, vendor outsourcing review, contract management and IT infrastructure risk management. Familiarity with TPRM frameworks, vendor due diligence, and risk assessment processes. Hands-on knowledge of data centre facilities processes and best practices. Strong organisational skills with attention to detail and the ability to work independently. Good communication skills for effective coordination with vendors and internal stakeholders. Ability to respond quickly to operational or compliance issues. Proactive and detail-oriented professional to manage day-to-day outsourced data centre facilities operations and active role in Third-Party Risk Management (TPRM) activities. This is a hands-on role that involves coordinating closely with external service providers, ensuring compliance with operational, security, and risk requirements to maintain high standards of service, resilience, and risk control. How you succeed Champion and embody our Core Values in everyday tasks and interactions. Demonstrate high level of integrity and accountability. Take initiative to drive improvements and embrace change. Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively. Who we are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels - a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern&aposs asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes. Show more Show less