Lead Agent - Transcon, Customer Service

Bayan Lepas, Pulau Pinang
Tetap
Sepenuh masa

15 hari lepas

Company DescriptionWe take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionMajor Duties and Responsibilities

Ensure smooth and timely freight process flow
Coordinate and negotiate rates with our contracted vendors
Ensure accurate and timely client and vendor billing
Interact with customers in arranging their shipments to meet customers service standards
Contribute and maintain good relationship with suppliers
Meet compliance at all times
Network communications, timely responses to emails and requests
Work with team to meet KPI standards in accordance with Company procedures
Assist in retention calls and complete customer reviews
Ensure company credit procedures are followed and utilized effectively
Participate to the transition of new business / update to existing business

Qualifications

1 years of industry specific qualification
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Fluent in English

Additional InformationExpeditors offers excellent benefits:

Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company

Expeditors

Memohon