Specialist Motor, Property & Casualty Claims, Asia

Petaling Jaya, Selangor
Tetap
Sepenuh masa

21 hari lepas

Primary Details Time Type: Full timeWorker Type: EmployeeThis role is responsible for end to end claims management of claims. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured.Your New Role:

Manage claims end to end within parameters of claims manual, DTPs, policies and relevant legislation and regulations.
Ensure compliance within delegated authority limits.
Maintain effective and proactive communication with customers.
Ensure effective coordination with suppliers.
Set possible cost of claim and updates on time as reports are sent through by assessors. Raises payment within delegations of authority.
Interpreting policy coverage and determining if coverage's apply to claims submitted. Promptly informing customer of acceptance/ decline of claim and escalating issues or proper endorsement as needed.
Decide on the best fulfillment method to settle claim.
Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team.
Identify recovery opportunities on claims.
Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.
Provide feedback to the underwriting team for details that need to be flagged/ noted in the policy that is relevant upon renewal.

About You

Bachelor's Degree or equivalent combination of education and work experience.
Customer service skills.
Proficiency in MS tools.
Analytical and negotiation skills.
Excellent verbal and written communication skills (English).
Preferably with Case Management Skills.
Preferred Basic Knowledge of Insurance and Customer Service

About QBEWhat if you could have a positive impact – at work and in the world?At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.BenefitsExcited to share our comprehensive benefits package at QBE! 🌟🌟 Flex and hybrid working options🏡 Work from home policy👨‍👩‍👧 Paternity leaves matching with maternity leave🧘‍♀️ Well-being programs💰 Pensions🩺 Medical benefits🌍 Globally, access to online learning via LinkedIn Learning👪 On top of annual leaves, 3 additional days off (Family care leaves)📚 Study leave💍 Marriage leave🎁 Internal Appreciation program with points to redeem nice merchandize and life experiencesJoin us and enjoy a work environment that values your well-being and personal growth! 🌟 #EmployeeBenefits #WorkLifeBalance #CareerDevelopmentJoin us now, so you can be part of our success – and we can be part of yours.Your career at QBE — Let’s make it happen.Skills: Analytical Thinking, Critical Thinking, Customer Service, Data Analysis, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Regulatory Compliance, Reinsurance, Report Writing, Risk Management, Sound Judgment, Workload ManagementApplication Close Date: 29/04/2026 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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