You will ensure that customer requirements are met. You will be responsible and accountable for customer quality issues. You will be the link between Technical Lab, Sales & Manufacturing Operations; acting as a leader in Root Cause Analysis, ensuring response. You will be the single point of contact for all type of customer claims from warranty and post warranty product claims. You will report directly to Quality Assurance Manager. Key Responsibilities Support and promote Environmental, Health & Safety (EHS) compliance by maintaining a safe work environment, reporting safety observations and near-misses and participating in Management Inspection Program (MIP) activities. Lead and facilitate effective resolution of customer quality issues and claims, ensuring accurate registration, tracking, and closure within the ETQ system. Manage internal processing of customer complaints in accordance with defined procedures, while maintaining strong, professional customer relationships. Act as a key problem-solving expert, supporting cross-functional teams (manufacturing, engineering, process, laboratory, warehouse, planning, etc.) to identify root causes and implement permanent corrective actions to prevent recurrence. Promote and uphold PPG quality standards and customer quality objectives across the organization, ensuring consistent understanding and deployment. Establish and maintain effective working relationships with customers, providing timely, accurate, and appropriate responses to quality issues and requests. Conduct internal audits and collaborate with Account Managers to ensure customer-specific requirements are clearly understood, deployed, and complied with. Develop and drive action plans and strategies to close quality gaps, reduce customer complaints, and improve customer satisfaction, product quality, and delivery performance. Ensure clear, effective communication with customers, TSSR, and internal stakeholders on issue status, corrective actions, and next steps to prevent escalation. Monitor customer satisfaction indicators and quality performance metrics, maintaining quality documentation and supporting continuous improvement initiatives, including crater surveys and best-practice implementation. Qualifications Bachelor's degree major in chemistry engineering or chemistry will be preferred. At least 3 years working experience in technical or manufacturing. Ideally within Automotive, Industrial, or Packaging industries Familiar use root cause analysis tools: 5 Whys, Ishikawa diagram, 8D, A3 etc. Knowledge of specific customer requirements Green or Black Belt Certification Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. About Us Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [HIDDEN TEXT]. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
