???? Join Our Team! We're on the lookout for a proactive and detail-driven Training Specialist / Scheduler with good master of Plateau Report Designer (PRD) to become a vital part of our fast-paced LMS team . In this role, you&aposll be at the heart of our scheduling operations-optimizing workflows, driving efficiency, and ensuring top-tier service delivery across the board. Job Descriptions: Managing user-related tasks within SuccessFactors Cloud LMS, including curriculum assignments, forced content completions, and alternate job code assignments. Delivering frontline technical support for e-learning to end users. Troubleshooting issues, applying appropriate solutions, and escalating when necessary. Communicating clearly and professionally with users facing technical difficulties. Documenting incidents to help identify recurring issues and trends. Maintaining and updating knowledge base articles as new information becomes available. Actively raising concerns and suggesting improvements to the team when appropriate. Collaborating with the corporate LMS team on system updates and issue resolution. Creating and managing curricula, items, and content objects within the LMS. Engaging directly with clients to support their learning management needs. Job Requirements: Over 5 years of experience designing custom reports in SuccessFactors using Plateau Report Designer (PRD). Proven background in customer service, with a strong record of delivering high-quality support and satisfaction. Demonstrated ability to work effectively both independently and collaboratively, with flexibility in adapting to different roles and situations. Willing and able to work night shifts (U.S. hours), Monday to Friday, including Malaysian public holidays. Fully remote work arrangement. Strong command of English, with excellent communication, organizational, multitasking abilities, and a reliable work ethic. Additional Information: 1.5 Months Contractual Bonus Regional exposure to support USA market Great learning curve to progress with good remuneration Show more Show less