Associate, Real Time Management

Concentrix

  • Kuala Lumpur
  • Tetap
  • Sepenuh masa
  • 8 hari lepas
Job Title: Associate, Real Time ManagementJob DescriptionKey Responsibilities:
  • RTA will act as a liaison between the Centralized and Site WFM teams.
  • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks
  • Resolve escalated issues and requests from site management
  • Root cause analysis of SLA deviations, action plan development and resolution
  • Monitor real-time queue, schedule adherence & attendance.
  • Key daily exception requests and update schedules
  • Cross-train with Scheduling Analyst
  • Optimize breaks the day of or day before the actual schedule
  • Schedule ADHOC intra-day training requests and update schedules
  • Produce and analyze daily efficiency reports (representative availability, access level etc.)
  • Attend centralized and/or site management meeting, as required
  • Cater to real time adhoc requests as and when required
Skills
  • Required good communication skill.
  • Required good knowledge of MS Excel & Power point.
  • Proficiency with computers
  • Willing to work 24*7
  • Ability to handle pressure situations
  • Drive for self-learning and knowledge enhancement
Location: MYS Kuala Lumpur Nu Tower 2Language Requirements: EnglishTime Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Concentrix