Discover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.As a purpose-driven organisation committed to providing the best service and support to our policyholders, we are seeking an experienced insurance professional to join our team as Head, Customer & Agent Service Centre in our Alor Setar Branch (Kedah). In this management role, you will lead the Branch in achieving its operational goals and objectives to ensure it is in line with the organisation’s vision and mission towards providing exceptional customer service.The Role:
Ensure compliance in meeting deadlines and service turnaround time (TAT)
Ensure compliance for overall branch adherence to Quality Objectives and Service Turn Around Time (TAT), Organisation's Policies and Guidelines and Branch Operational Guide (BOG)
Delegation of work to Customer Service Officers (CSO)
Supervise and train all staff in new procedures, guidelines and product knowledge
Plan manpower and resources within the section during peak business hours
Other responsibilities entailed
QualificationsThe Person:
Possess a recognised degree in any discipline, preferably in Management, Insurance, Business Studies, Administration or related fields, or ACS, ACII, AMII, AII or equivalent
Has minimum 3-5 years’ experience in insurance industry, and minimum 2 years’ experience in supervisory level
Excellent leadership, people management and communication skills
Strong problem solving and strategic thinking skills
Good business management and project management skills
Proficient in Microsoft Office
Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.Location: Alor Setar Branch (Kedah)Entity: Great Eastern Life MalaysiaEmployment Type: Permanent
