IT Support Specialist

• IT Support Specialist - Resolve IT issues reported by team on hardware and software (Windows, O365, Teams, SharePoint, OneDrive, Windows, Zoho, Xero, Dynamics 365 Sales etc.)
• Employee Onboarding: Onboard internal employees by creating their e-mail accounts, SharePoint access, Teams, setting up their new laptops, etc.
• Create user accounts on SharePoint, Zoho systems, accounting system, and all other applications.
• Zoho User Management - Employee onboarding, policy setup, user management. Main products we use are Zoho People and Zoho Expense
• Document Standard operating procedures and documents for internal usage
• Involve in various IT initiatives and IT Security initiatives
• IT Procurement - Purchase laptops and IT equipment. Maintain hardware database and assignments matrix
• Other ad hoc IT responsibilities as assigned by the reporting manager
• Exposure to working in MS Forms, Zoho forms, Zoho flow, and automation.

• Knowledge and experience in SharePoint, OneDrive, Microsoft Windows and all Microsoft O365 applications is a must
• Working experience in Zoho platform – Zoho People and Expense preferred
• Knowledge in Microsoft Stack, Intune, cloud-based backup
• English communication - both spoken and written.

• GoGlobal is the world’s fastest growing, privately owned Global Employer of Record (EOR) service provider with a globally distributed and remote workforce.GoGlobal’s technology-enabled EOR solution allows businesses of all sizes and geographies to hire staff globally without the need to set up a local entity, opening new doors to rapid expansion and growth. GoGlobal clients can hire top talent anywhere in the world – quickly, cost effectively and compliantly.

• The pandemic has shown that people can be just as productive without a commute and that talent is global, not within close proximity to an office. We believe that this societal shift will continue indefinitely, and companies and potential candidates will need organizations like us to help them “GoGlobal.”

• We’re private: We totally respect that many companies raise a lot of capital and we applaud these successes. At GoGlobal, we simply like people actually in the business to control the business.
• We’re not a rocket ship: We’re pretty happy on earth. Growth isn’t everything.
• We’re not a tech company: We fundamentally believe that this industry cannot be replaced by tech in the foreseeable future and it’s the people that make the difference.
• We’re profitable: We’re pretty prudent in how we spend money because we’re managing our business without outside investors. That said, we’re profitable and continue to grow sustainably. We sleep better at night knowing that we don’t have to raise money. Maybe it’s a little old school, but we believe businesses should be profitable to survive long term.
• We’re diverse. No, really, we are. Compare the

• We’re structured as a partnership versus a corporation: We’re the only EOR in the world that’s structured this way, allowing us to attract some of the best talent since everyone has the opportunity to be a partner in the firm.
• We are the scrappy underdog: We think it’s more fun to be a pirate than to be in the navy.

GoGlobal