Job Description Coordinate and execute internal and external learning programs with regional, local trainers & BPO Trainers Facilitate impactful and targeted training sessions for the organization Manage administrative tasks to ensure smooth execution, follow-up, and consistency of learning initiatives Assist with assessing training needs and developing yearly training plans for the organization Deploy a wide variety of training solutions and be exposed to training operations on a local scale Monitor and evaluate training program effectiveness, success, and ROI periodically and report on them Work with outsourced vendor partners to achieve overall training strategy Work closely with the regional team to ensure training strategy alignment Resolve any specific problems and tailor programs/approach as necessary Maintain a keen understanding of training trends, developments, and best practices Challenge yourself in a diverse and dynamic work environment with frequent cross- department initiatives Take ownership of local initiatives, communicate requirements and timelines to stakeholders Requirements At least a Bachelor&aposs degree from any major At least 5 years of experience in handling end to the end training processes, experience in handling a customer-facing function training is preferably Ability to communicate and high willingness to collaborate Excellent problem analysis and problem-solving is required Show more Show less