Team Leader (Cafe/Delica) Aeon Shah Alam

• Staff Management (manpower schedule)

• Attend briefing with staff and promoters

• Checking staff attendance and attire
• Sharing yesterday sales achievement, today sales budget and up to date sales achievement
• Sharing information about customer voice and any arising issues
• Staff education - product knowledge for any highlight item / new arrival and promotion item
• Checking attendance
• Sharing information about customer voice or any arising issues
• List down all the briefing information inside the department communication book
• Paperwork

• Make DWS for today on notice board (before store opened)
• Prepare DWS for next day, checking on manpower schedule and submitted to manager /division leader in charge/proxy for the day before 6.00 p.m. to be verify
• Checking department cleaning, freshness and etc. based on the DWS (Master Schedule Locations) and remark in checking column
• Checking attendance of any amendment
• Sales Area Management
• Management of Sales Floor

• Keep cleanliness of your sales floor
• Maintain and improve so that existing floor will be materialized with the improvement of Merchandise Display, Decoration and POP
• Maintain good condition of lighting, fixtures and selling equipment

• Ordering

• Checking on Daily updated request by quantity should be done before 12.00 noon (daily for 3 day in advance)
• Authorized store requisition on daily updated request by quantity after 1.00 pm until 3.00 pm at the same day (daily for 3 days in advance)
• Checking on balance stock for ordering purpose

• POP & Price Card Availability

• Checking and Updated the POP
• Weekly Selection
• Advertised Item
• J - Card Item
• Normal Item
• POP have corrected price, format & description
• Maximum 2 POP's are allowed to be attached to L - stand
• No torn & dirty POP and show card

• Merchandise Management

• Production Management

• Make sure the production level is enough
• Prepare the all sushi assortment and make sure all done prepared before store open
• Ensure staff / manpower is enough to prepare all the sushi assortment, to display and to clean the counter
• Make sure all is ready display with the right pricing or POP
• Monitoring on stock level and need to prepare or top up base on stock level
• Ensure all the Concuss Counter operate and ready to serve customer before store open
• Non-Merchandise Management

• The condition of chiller or show case are in good condition
• No unused fixtures or customer trolley
• Floor tiles is complete and in good condition
• Pillar / Wall is well maintained without any stain, cello tape or poster

• Backroom Management (Loss Management)

• Price Alteration & PA Zero

• Make sure all the PA Zero item done on daily basic
• Monitoring on price change (mark up and mark down) and make sure all the price card or POP should be done before store open
• Loading Bay and Receiving

• Checking process to the receiving merchandise, quantity delivery must same with R/N and delivery info, also all the merchandise should collect from loading bay immediately
• Check the quality, freshness and quantity of merchandise before receive
• All the no quality, spoil or not fresh merchandise should reject during the receiving process
• Facility, Hygiene and Cleanliness
• Maintenance

• Ensure all the lighting at selling floor is function especially inside the fitting room
• Cleanliness & Hygiene

• Checking staff for the cleaning process has been designated in DWS
• Cleaning concern area is:
• Promotion stock
• No rubbish, leftover string or cellophane tape
• Use Proper Cleaning Tools
• No empty boxes or PA items in the sales area

• Promotion Plan

• Checking on execution of promotion plan before and after business operation
• Promotion set up per schedule and in manner organized?
• POP Available?
• Enough Stock Volume?
• All the arrangement is following the layout?
• Ordering

• Ensure Group Leader already schedule the Maintain Weekly Plan and also Confirm Weekly Production by 11.00 pm every Thursday
• Checking on balance stock for ordering purpose

• Office Management

• Prepare the weekly sales information, sales promotion `reviews and report of slow-moving items
• Other Task

• Checking all merchandise based on R/N and delivery info
• Checking incoming R/N for new delivery especially for promotion or advertised items
• Photocopy DI from MMD

• Time Table Scheduling

• Planning Monthly Department Duty Roster
• Checking Monthly Promoter Duty Roster
• Planning Manpower for Monthly Stock Take
• Key in HRMS BOSS .NET system monthly planning schedule and get approval from manager
• OKR

• Prepare the OKR base on the OKR given by Store Operation, HQ (1st half and 2nd half)
• Monitor the achievement progress of OKR results on monthly and submit IT to Division Leader for checking and approval for 1st evaluation (1st half and 2nd half)
• Office Management

• All documents are filing properly and easy to find.
• Document Involved:
• Monthly Merchandising Report
• Monthly Sales Budget & Achievement
• Monthly Review
• Department Duty Roster
• Promotion Plan

• Planning Promotion Setup Plan (inclusive layout, brand, cashier, POP, cleaning schedule)
• Sales Plan and Countermeasure.
• Meeting

• Attending department meeting with merchandiser
• Planning and conduct staff meeting

• Bonus

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