Associate Manager - Client Services

Kuala Lumpur
Tetap
Sepenuh masa

7 jam lepas

Job DescriptionInfosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your nextInfosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.▶️Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosysJob DescriptionAs part of our Client Services Group, you will play a key role in rapidly stabilizing and growing the footprint across our key accounts through a client aligned and domain driven mindset, continuous enhancement of services, proactive opportunity creation and winning the same and client advisory and consulting. You will work closely with our local and global sales, solution and delivery teams to create innovative, high-quality solutions to meet our clients' business needs.Wanted: Strong leaders 'Build Tomorrow's Enterprise'. If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued, take a moment and explore the below job opportunity.
The Associate Manager is responsible for interfacing with client stakeholders within an account / group of accounts, creating strong account plans, aligning Infosys offerings to the various stakeholders business and technology imperatives and for managing and growing Infosys' footprint in the account/s working closely together with internal and external stakeholdersWhat will you do?
The candidate would have the following key responsibilities within the assigned account/set of accounts:

Strategic account management and growth led by strong alignment with Program and Delivery management teams.
Account growth - responsible for building a portfolio of services within target accounts and influencing the client to win additional business
Drive continuous improvements and transformation in the target accounts to create customer value, continuity and growth
Manage senior management relationships and create a strong and positive account stakeholder connect across the board
Own both the revenue and margins of the portfolio and align growth to investment to ensure long term viability and immediate term goals are met
Work closely with enterprise team; provide guidance, consultation and direction in support of strategies to implement client's strategy under assigned technology competency
Work closely with Solutions teams to build customized solutions pitches and driving the revenues and delivery of these solutions in target accounts under the portfolio
Account Planning and Governance - share responsibility for all Client Management processes - Plan-Sell-Deliver-Manage along with the sales team
Leverage alliances with relevant product vendors for growth. Build strategic product partnerships.
Drive thought leadership and align key stakeholders from both ends to create lasting relationships.

Qualifications

Must have managed large revenue portfolio of clients in the region with demonstrated growth in the accounts managed as well as strong client referrals.
Significant Account Management experience required
Strong Oil & Gas, Energy, Utilities domain understanding for aligning to clients business and industry • Track record of interacting and building relationship with CXO level client contacts
Ability to manage and run Consulting, Implementation, Support/AMS and other conversations and opportunities seamlessly across range of offerings that Infosys offers
Good understanding of Current and Emerging Technologies such as SAAS applications, Enterprise applications and software,
Global Delivery Model experience is a must
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership, interpersonal, communication and presentation skills
Min. Bachelor's degree required and 10+ years of experience with listed responsibilities and skill sets.
Open to travel and work from client location.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”Interest GroupInfosys LimitedJob RoleAssociate Engagement ManagerCompanyITL Malaysia

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