Company Description WAHDAH is a tech-driven self-drive car rental, bike rental and subscription that offers customers a fast, flexible, and seamless way to access vehicles. We connect users to thousands of cars across major cities in Malaysia, Singapore, and Indonesia, supported by unrestricted driving and a dedicated concierge service team. As we continue expanding across the region, we're looking for passionate talent to grow with us. Get to Know our Team WAHDAH CX Team understands that mobility and travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock. No matter the issue, we present the best of WAHDAH's values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer's experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive WAHDAH's business performance. In this Role, you'll get to: Deliver excellent customer success and manage the needs of our customers (customers and partners) through our communication channels (phone, email, and live chat) Required to support combination of WAHDAH Group products ( Car, Car + Driver, Bike, Activities and more ) to support the business needs after being trained for required skills Professionally handle high volume of inquiries from clients and customers You will be accountable for meeting individual (KPIs) and team goals Understand and deliver business strategies and improve customer services through the execution of self-service Continuously identify work process improvements Communicate to Team Leaders and (or) Manager Perform office-based administrative duties whenever required Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc What you'll Need to Succeed: We are looking for individuals that have an excellent command of spoken and written English Willing to work in shift rotations to ensure we have 24/7 service levels Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills Analytical thinking and high problem-solving skills Stress tolerance and able to work under pressured environment Able to work on public holidays and weekends. - There's compensation provided in case of public holiday Required to have own transportation arrangement It's Great if you have: Experience in customer service roles and in contact center environment is desirable. Fresh graduates are also welcomed to apply Show more Show less