Remote Support Intern

Abbott Lihat semua pekerjaan

  • Selangor
  • Latihan
  • Sepenuh masa
  • 2 hari lepas
JOB DESCRIPTION:Core job responsibilities:
  • This position within the Abbott Diagnostics Remote Services and Support team provides internship-level support to ensure accurate and timely assistance to customers across supported markets. The Remote Support Intern will work under close supervision and guidance, gaining hands-on exposure to remote support operations, customer engagement, and case management processes.
  • Support the remote support team during customer interactions (phone, chat, and email) through shadowing and assisted handling.
  • Assist with collecting customer information, documenting cases accurately, and updating records in the appropriate systems.
  • Learn to identify and assess basic hardware, software, and reagent-related issues, escalating as required.
  • Support follow-up activities on open cases and assist with coordination across off-hours teams and local country teams.
  • Assist with instrument monitoring via dashboard visualization platforms and escalate observations under guidance.
  • Participate in proactive analysis and improvement initiatives as part of learning and development.
  • Adhere to established procedures, quality systems, and compliance requirements at all times.
Core Job Responsibilities
  • Support implementation and maintenance of quality system requirements as instructed.
  • Assist senior team members in customer phone support activities and instrument monitoring (training and guidance provided).
  • Collaborate with cross-functional teams during learning activities and assigned tasks.
  • Uphold professionalism and customer-focused behaviors during all interactions.
Key Performance Metrics
  • Accuracy and completeness of case documentation
  • Responsiveness and professionalism in customer interactions
  • Adherence to procedures, training completion, and learning progress
Education and experience: (indicate minimum and why it is required):
  • Undergraduate students or recent graduates pursuing or having completed studies in Biomedical Engineering, Clinical Laboratory Science, Biology, Biochemistry, Life Sciences or related disciplines.
  • The ideal candidate demonstrates strong communication skills, a willingness to learn, and the ability to work collaboratively in a team-oriented environment.
  • Proficiency in English is required as training, documentation, and ticketing systems are conducted in English.
The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Administrative SupportDIVISION: CRLB Core LabLOCATION: Malaysia
Selangor : Imazium, No. 8, Jalan SS 21/37ADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: NoMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

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