OPERATIONS ENGINEER

• Diploma or Bachelor Degree in IT / Computer Science or equivalent
• Relevant foundation training/certification is an added advantage - example, ITIL Foundation

• At least 1 year's experience in a customer service industry, preferably IT based would be an added advantage
• Ability to follow instructions, process and predefined procedures
• Ability to support multiple accounts/customer environment
• Good interpersonal skills and customer interface skills - both on the phone and in person with customers and colleagues
• Good, effective written and verbal communication skills - business fluent in International English;
• minimum at level S3 (PROFESSIONAL WORKING PROFICIENCY)
• Time management - punctual and meeting deadlines
• Resourceful in gathering and consolidating relevant data and information
• Good work practices - methodical and disciplined approach to work
• Ensures quality of work - high degree of accuracy, attention to details, still work effectively under pressure
• Good analytical thinking and problem solving skills
• Ability to conceptualize problems, think on one's feet and "out of the box“
• Flexibility - in adapting to workload, working hours, practices, and situations
• Ability to discern situational needs and make quick but weighted decisions
• Ability to work both under supervision/directions and independently
• Ability to work well in a team and in a target oriented environment
• Self-development - learn new technical skills and other knowledge
• Willing to work on 24x7 shift hours as scheduled including weekends/public holidays

• Good understanding of Data Centre Operations
• Excellent understanding & compliance to EOC Operations Standards
• Understanding & compliance to ISO 27001 Information Security Management Systems
• Good knowledge of electronic data processing concept - basic understanding of computers
• Knowledge of hardware operations and batch processing flows
• Working knowledge of PC technologies and industry standard business desktop applications such as MS Office 2003 and MS Windows XP
• Good working knowledge of scheduling and monitoring tools such as Control-M and TNG, etc.
• Working knowledge of platforms such as mainframe (e.g. MVS), UNIX, Solaris, Wintel, and AS400
• Working knowledge of Remote Desktop Management, ticketing tools and other Atos Origin tools
• Working knowledge of Atos Origin communication tools such as email, VoIP phone systems, WICOM, etc.
• Understanding of and ability to carry out quality assurance checks of work
• Good knowledge of Atos Origin support teams and their interface with customers
• Ability to grasp new technical concepts quickly

• Knowledge of computer networking concepts and experience of network

• Knowledge and experience of other computing devices or products

Atos