Head of Property Management (Assistant General Manager)

• Develop and implement strategies to improve rental yield, occupancy, and tenant mix across the investment property portfolio.

• Lead asset enhancement, rejuvenation, and repurposing initiatives to keep properties competitive.

• Monitor market trends, rental benchmarks, and economic conditions to guide pricing and investment decisions.

• Recommend portfolio optimisation options such as reinvestment, joint ventures, and diversification.

• Ensure ownership structures, agreements, and arrangements protect the company’s interests.

• Oversee statutory and tax compliance for redevelopment, reinvestment, or divestment exercises.

• Work with external valuers to ensure asset values are aligned with market benchmarks.

• Oversee the full tenancy lifecycle: marketing, negotiation, documentation, handover, occupancy, renewals, and exits.

• Achieve targeted occupancy and rental income while maintaining an appropriate tenant mix.

• Ensure properties are commercially viable, properly managed, and meet regulatory requirements.

• Build strong relationships with tenants to improve satisfaction, retention, and reputation.

• Support pre‑tenancy activities including lease terms negotiation, tenant fit‑out coordination, and property promotion.

• Ensure tenancy operations comply with relevant regulations, incentives, and internal policies.

• Continuously review market rental rates and terms to keep the portfolio competitive.

• Lead leasing and marketing plans to attract and retain quality tenants aligned with the property positioning.

• Oversee space planning, pricing strategy, and proposal preparation for prospective tenants.

• Work with internal marketing/communications teams to develop marketing materials, campaigns, and events to promote the properties.

• Develop and implement revenue management and credit control strategies to protect cash flow and manage credit risk.

• Set and monitor KPIs for billing, collection, and debt recovery to reduce arrears.

• Formulate and execute debt recovery plans and ensure adequate security coverage for tenant exposures.

• Monitor Expected Credit Loss (ECL) and put in place risk mitigation measures where needed.

• Provide regular reports on rental performance, arrears, and cash flow to senior management.

• Ensure compliance with financial governance, audit standards, and revenue recognition policies.

• Maintain close communication with tenants, internal stakeholders, and finance on collection and outstanding accounts.

• Put in place early warning indicators and controls to detect and manage potential credit issues.

• Build, lead, and develop a high‑performing property management team.

• Set clear goals and KPIs, review performance, and drive continuous improvement.

• Promote a culture of accountability, collaboration, and problem‑solving within the team.

• Undertake any other assignments or projects related to property investment and management as required by the company.

• Degree in Real Estate, Property Management, Finance, Business, or a related field.

• Postgraduate qualification and/or relevant professional certification in real estate or asset management is an added advantage.

• At least 12 years’ experience in property investment, property management, leasing, or facilities management.

• Minimum 5 years in a senior or leadership role managing income‑producing properties.

• Proven track record in improving asset performance (occupancy, yield, tenant mix, or valuation).

• Strong understanding of commercial leasing, tenancy law, and property market dynamics.

• Experience in revenue management, credit control, and dealing with arrears and debt recovery.

• Strong strategic and commercial thinking with a clear focus on results.

• Solid financial literacy, including understanding of rental income, yields, and basic investment metrics.

• Good stakeholder management and negotiation skills (tenants, partners, authorities, and internal teams).

• Able to analyse market data and translate it into practical leasing and asset strategies.

• Hands‑on, solutions‑oriented, and comfortable making decisions with imperfect information.

• Strong leadership, people management, and communication skills.

• Managing performance of a sizeable investment property portfolio in a changing property market.

• Navigating regulatory and statutory requirements related to property, tenancy, and redevelopment.

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