Lead Agent - Ocean Export Customer Service

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace shipments as required
• Utilize Process Monitors and Workflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging their shipments, exceeding customer service expectations
• Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others)
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed
• Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department
• Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• To take up additional tasks and responsibilities as and when required to meet the Department's needs

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1 to 2 years of related working experience in similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Strong desire to learn.

• Employee Stock Purchase Plan
• Training and Personnel Development Program

Expeditors