Company Descriptionfoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionTurn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.Major responsibilitiesDesign ,maintain and own SOPs across Longtail post graduation vendorsBuild and manage vendor handover and quality gates (Incubation → Growth)Design AI and tool-based workflows for vendor management and zombie recoveryTranslate commercial and analytics strategy into executable workflowsEliminate manual work and reduce cost-to-serveEnsure process consistency across 16 markets and hubsBuild governance framework (controls, escalation matrices, audit loops)Success metricsReduction in manual work and handling timeProcess adoption and complianceImprovement in vendor experience and activation speedCost-to-serve improvements% automation of key workflowsQualifications5–8+ years in operations excellence, process design or automationExperience working with CRM, ticketing systems and AI workflowsStrong execution and problem-solving mindsetExperience building automation using CRM workflows,, AI copilots, or internal scriptingComfort working with data teams to build automation triggers
